Return and Exchange Policy

Stearns & Foster Mattresses

If you find that your mattress choice is not meeting your preferences, the return and exchange policy requires that you try out your new mattress for at least 30 days to allow it to adjust and soften to its true feel. During the first 90 days if you don’t love your mattress, please contact the Relax in Comfort store from where it was purchased to help address your concerns. If we can’t find a way to make you happy, we will take the mattress back, and refund your money, minus the return shipping fee. After your first 90 nights, you can sleep soundly knowing you’re protected from product defects by our 10-Year Limited Warranty on mattresses.

Tempur-Pedic Mattresses

We believe you’ll fall in love with your mattress—after all, Tempur-Pedic® is the most highly recommended mattress brand in America!* However, we want you to feel completely comfortable with your purchase, which is why we offer our 90-Night Sleep Trial with our return and exchange policy. Please Note: It can take approximately one month to adjust fully to a new mattress, and during this time, the TEMPUR-Material™ will also begin to soften and better conform to your body shape. For these reasons, we ask that you sleep on your new Tempur-Pedic® for at least 30 nights. If you still don't love your new mattress after that time (but within the first 90 days of purchase), please call the Relax in Comfort location from which you purchased.  We'll work with you to address your concerns. If we can’t find a way to resolve the issue, we'll take the mattress back and refund your money (minus the return shipping fee). The TEMPUR-ActiveBreeze® Smart Bed sleep system is also included in the 90-Night Trial. Beyond the first 90 nights, you can sleep soundly knowing you’re protected from product defects by our 10-Year Limited Warranty.

Adjustable Smart Beds

Adjustable smart mattresses cannot be returned or exchanged and do not qualify for a sleep trial, since they are able to be adjusted for comfort.  However, you can still sleep soundly knowing that all adjustable firmness mattresses are backed by a 25-Year Limited Warranty.

Closeout Mattresses

Closeout mattresses cannot be returned or exchanged and do not qualify for the 90-Night Sleep Trial. However, you can still sleep soundly knowing that all Closeout mattresses are backed by a 10-Year Limited Warranty.

Pillows, Bed Linens, Bed Frames, Mattress Toppers, Travel, Home Products, and Other Accessories

If the item is damaged at delivery or if there is a product defect, each of our products carries a warranty to protect your investment. Otherwise, given the personal nature of these products, we do not accept returns

^* 2021-2023 Tempur Sealy Brand Tracker Surveys. Likelihood to Recommend was scored on a 0 to 10 scale and Tempur-Pedic had the highest proportion of 8, 9 or 10.

All Foundations and Power Bases

While we do not accept returns on Foundations and/or Adjustable Bases, we stand behind their limited warranties. The warranties cover manufacturing defects or malfunctions but does not cover change of mind or preferences.

Office Chairs

Given the personal nature of this product, we do not accept returns. However, if the item is damaged at delivery or if there is a product defect, LIFEFORM or Anthros’ warranty will replace the part that is damaged.  Please contact the Relax in Comfort showroom from which you purchased your product for assistance.

Massage Chairs

If you’re not completely happy with your product, we offer a two options.

1. 30-day exchange option starts from the date of delivery of a new product to your home. Return your chair for a credit of what you paid, less the non-promotional price of full-service shipping and a 15% restocking fee, subject to inspection and approval or
2. Opt for a one-time opportunity to exchange your chair for another of equal or greater value. We charge $700 to cover the pickup of your old chair and delivery of your new chair. If exchanging for a chair of greater value, you are responsible for paying the difference in price and taxes in addition to the $700.

What we ask of you:

• Experience the product for AT LEAST 20 DAYS in your home. It takes time to acclimate to new sitting surfaces. Some people report discomfort at first, only to report absolute delight later.
• Contact us after 20 days and before 30 days of having the product in your home, and provide us with the original sales receipt.
• Returns and exchanges must be like-new, free of damage or wear, with the original shipping carton, packing materials, accessories, and manuals. Factory-attached law labels and stickers must all be intact. Unless an item is like-new, we may refuse to honor the credit or exchange option.
• Promotional items offered at the time of your original purchase must also be returned in their original condition with all original packaging. Or you may keep these items by paying the regular retail price and associated tax value for the item. If you fail to include promotional items with a return, we will automatically deduct the full retail value and associated tax value of the item from what we credit you.
• All exchanged items are a final sale.
• Purchases of floor models, open box items, discontinued products, and as-is goods are final sales and do not qualify for return or exchange.
• Anything used in a commercial setting during the return period nullifies this policy. Items used commercially – even briefly – cannot be returned or exchanged.
• Policy not applicable to in-store or special event purchases.
• Policy only applies to online purchases from consumers that do not have a Relax in Comfort showroom within 100 miles.

Valid at participating locations only. Some Relax in Comfort locations are independently owned and operated and may follow their own store policies. Offer valid for online purchases only and not applicable within 100 miles of a Relax in Comfort showroom. Customers located within a 100-mile radius are encouraged to experience products in person prior to purchase. For purchases made within that radius, only the manufacturer’s exchange program applies.